IBOM ICON Hotel & Golf Resort has introduced new performance reward programs for its staff.
The management recently introduced two key initiatives “ICON Gold Star Award” (IGSA) and “ICON Departmental Efforts Award Scheme” (IDEAS) aimed at rewarding individual as well as departmental performances to motivate its workforce to greater achievements.
Every month, Managers are expected to nominate junior employees who have performed excellently for recognition and rewards through the ICON Gold Star Award program.
The winner of the monthly reward program is to receive a cash reward of N50,000 a Certificate of Excellence and have his/her portrait prominently displayed at the Front Office for recognition. The first and second runners up are to also receive cash reward gift of N30,000 and N20,000 respectively as well as Certificates of Excellence.
For the ICON Departmental Efforts Award Scheme (IDEAS), the management of the Hotel will identify, recognize and reward the highest performing department. The winning department would be rewarded with a cash prize of N100,000 and a Certificate of Recognition.
According to the management, IBOM ICON Hotel & Golf Resort, “our workforce are key players who deliver efficient services and memorable experiences to our guests. We consider every employee has a talent who can transform every service opportunity to a unique experience that our guests will be glad to share wherever they go. Our priority is to ensure every guest who stays with us leaves happier than they were when they booked in with us, as such our staff at all levels are poised to ensure that our guests have great stories to tell about every tot of whiskey we pour out, every slice of bread we toast, every piece of bedding we lay and every good morning we say”
It takes a workforce that is motivated, passionate, engaged and dedicated to deliver world-class hospitality services and the Management of IBOM ICON Hotels and Golf Resort is determined to ensure that such great workforce is in place. The program has so far motivated staff in each department to work together as a team in order to achieve their departmental goals and stand a chance of winning the Award. This is a big win for the hotel as each department now puts in extra efforts to ensure high performance, quality service delivery and achievement of goals and targets.
The Hotel also noted that it has witnessed a sudden increase in performance and service quality since the inception of the program which is a clear testament of the motivational effect of the reward program on the people.
“The introduction of these two performance-based reward programs, among other staff incentives, is a landmark Human Resources strategy that is transforming our employees to superstars in terms of performance and quality service delivery. We know that a happy staff make happy guests and at IBOM ICON Hotel & Golf Resort we are set to take that happiness to the next level”, they added.